Are you from outside of Australia?
If you're located outside Australia you will need to process your payment using the Paypal system. Simply select the Paypal option at Step 2 of 3 of the checkout process.
Once you proceed to the next page you can choose either your Paypal account or enter your Credit Card for processing.
This is the only way we can accept payments from outside of Australia.
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When will my order be shipped?
All of our products are shipped as soon as we receive your cleared funds in our Bank.
Can I return my item?
We cheerfully refund your money in full or exchange the item (your choice) if you are not completely satisfied with your purchase. We even refund the cost of the postage for you to return the item to us. All we ask is that you please return the item within 14 days of receipt. You do not have to tell us why, however we appreciate your feedback. Your comments help us to ensure our products and service are the best we can provide.
I want to purchase a Gift Certificates?
Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email.
How do I send a Gift Certificate to someone?
To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate, you need to specify the following. The name of the person you are sending the Gift Certificate to. The email address of the person you are sending the Gift Certificate to. The amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.
How do I buy with a Gift Certificate?
If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future.
How do I redeem a Gift Certificate?
If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.
- By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Certificate page. You will then be requested to create an account, before the Gift Certificate is validated and placed in your Gift Certificate Account ready for you to spend it on whatever you want.
- During the checkout process, on the same page that you select a payment method there will be a box to enter a Redemption Code. Enter the Redemption Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Account. You can then use the amount to purchase any item from our store
What do I do if I am having trouble using a Gift Certifcate?
For any queries regarding the Gift Certificate System, please contact the store by email at firstname.lastname@example.org. Please make sure you give as much information as possible in the email.
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